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SIP 101: Ensuring Successful Implementation
Once you have performed the right steps to prepare for SIP deployment (see my previous post on SIP), it’s a good time to discuss the next part of your journey: successful SIP implementation. I will be...
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3 Critical Steps for Executing Contact Center Testing Scenarios
Whether you are setting up a new contact center environment or updating an existing one, there are many factors to take into account. One wrong move and when you go live, the whole structure can come...
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Testing SBCs: Why Do It?
Two key elements of infrastructure testing of contact centers and unified communication environments include the session border controller (SBC) and SIP trunking. To understand more about SIP testing,...
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Take a Closer Look: What is PESQ?
PESQ is a testing and monitoring related acronym that stands for Perceptual Evaluation of Speech Quality. Typically pronounced “pesk,” it is used as a means for automating the assessment of speech...
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If at First You Don’t Succeed, Test, Test Again
Over the past few months, I’ve talked about the importance of communications network testing end to end. Today I’d like to bring the idea through to its logical conclusion. Read: The Right Ingredients...
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Unified Communications: Invest in Testing Now Or Pay the Price Later
Although voice is still king, employees and customers are expanding the range of methods they use to communicate across enterprises. These days, people communicate with companies and inside companies...
View ArticleEmpirix OneSight 9.0 Released for Performance Monitoring
Empirix today announced the general availability of Empirix OneSight 9.0, a robust performance monitoring solution that includes capabilities for setting sophisticated alerts and action plans for voice...
View ArticleUnified Communications Testing: Invest Now or Pay the Price Later
The more widespread the adoption of Unified Communications across a company’s internal and external audiences, the greater the benefits. But the first step is to ensure that the IP infrastructure has...
View ArticleImpact Telecom Chooses Empirix for Service Assurance
Empirix, Inc., the recognized leader in end-to-end network performance and customer behavior visibility, announced that Impact Telecom, a leading full-service telecommunications company, has selected...
View ArticleVoiceWatch Proactively Discovers Critical Service Disruptions in Leading...
Empirix, Inc., the recognized leader in contact center assurance and end-to-end network performance visibility, today announced that its VoiceWatch cloud-based monitoring service detected a service...
View ArticleEmpirix Receives Avaya DevConnect Certification for Encrypted and Disaster...
This certification enables agencies to use Empirix test automation to most efficiently, accurately, and cost effectively simulate and test national and regional disaster scenarios, including encrypted...
View ArticleEmpirix Extends VoIP Assurance Portfolio to Support STIR/SHAKEN Requirements
Empirix Inc. a leader in network test automation and service and application performance visibility, today announced that Empirix service assurance capabilities can now be extended to monitor the...
View ArticleVoice Service Providers Face Call Authentication Requirement as TRACED Act...
Voice service providers must now implement call authentication technology to comply with newly passed regulations seeking to eliminate fraudulent robocalls. President Trump last week signed the TRACED...
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